FAQ

Frequently Asked Questions

Why are your prices so much lower than retail?

We buy overstock, closeouts, and final stock — the last of a batch — sometimes with a dented box or worn packaging. The fragrance inside is always sealed and exactly what it's supposed to be. Skipping the department-store markup is how we pass the savings on to you.

Are these fragrances 100% authentic?

Yes. Every bottle we sell is authentic, sourced directly, and never diluted. We stand behind everything in this shop.

Why does my box look dented or different from what I would see in a store?

Because we buy overstock and final stock, packaging sometimes arrives with a dented box or worn corner. Fragrance does not spoil the way food does, so a scuffed box has no effect on what is inside — it is still sealed, genuine, and exactly as intended.

Do fragrances expire?

Fragrances do not spoil the way food does. An unopened bottle stays good for years, so final stock just means a lower price — not an inferior product.

What is your return policy?

We accept returns within 14 days of delivery on unopened, unused items in their original packaging with all seals intact. Because of the nature of fragrance products, we cannot accept returns on opened or used items for health and safety reasons. Approved refunds are processed to your original payment method within 5–10 business days.

How fast is shipping, and do you ship outside the US?

Orders are processed and shipped within 24–48 hours via USPS Ground Advantage, typically arriving within 3–5 business days after that. We currently ship within the United States only.

What if my order arrives damaged?

Contact us within 48 hours of delivery with photos at support@perfumelala.com and we will make it right at no cost to you.

Still have a question? Email us at support@perfumelala.com.